Customer Care

Caring for your jewelry:

Wei Mei beaded bracelets are hand-strung on high quality elastic cord. Over time, the elastic cord may stretch if the bracelets have been pulled/tugged on and off your arm. We recommend you gently rolling on and off your stretch bracelets to maintain the right amount of elasticity and to avoid any breakage.
All in all… be kind and delicate with all of your jewelry so you may enjoy wearing them for a very very long time!!!

 

Returns:

We guarantee your complete satisfaction.  If for any reason you are not happy with your purchase, you may simply return it for a full refund of the merchandise cost within 30 days of receipt of your purchase.

The item must be returned in its original condition.  You will be responsible for the proper packaging of the return.  We suggest, additionally, that you insure your package since we cannot refund an item that we don’t receive.  The product price will be refunded in full, however shipping charges are non-refundable for general returns.

In the instance of a defective/broken product or a mistake in the merchandise you receive, we will gladly replace the item free of charge or refund all costs (including shipping charges, if applicable) associated with the purchase.  To be eligible for a full replacement or refund for a defective, broken, or incorrect item, contact us within 10 days of delivery.  Please return the item within 20 days or the item may be subject to our standard 30-day return policy.

In the instance of a refused or unclaimed shipment, shipping charges will not be refunded.

Refunds:
We will credit your account as soon as we receive the merchandise and process your return ~ generally within 1 to 5 business days following the receipt of your return.  Check with your bank, credit card or PayPal account to see when the refund will be credited.

Please Send Returns to: 
Wei Mei Jewelry - Returns
1400 Central Ave
Deerfield, IL 60015

Contact Us:
Please don't hesitate to contact us with any questions regarding the items for sale or problems with your order.

email: emily@weimeijewelry.com
phone: 847.641.9998